Job Description

Job Code
JOB001637
Designation
Associate General Manager
Business Vertical
XYLEM LEARNING
Key Responsibility
1. Revenue Generation Drive achievement of overall sales targets across all assigned verticals through inside sales. Monitor and ensure 90% or higher attainment of revenue goals. Oversee revenue contribution and balance performance across verticals (minimum 80% target achievement per vertical). 2. Team Performance & Productivity Manage productivity of ~200 telecallers ensuring a minimum of 10 calls/hour/telecaller. Optimize lead conversion efforts to maintain a minimum conversion rate of 10%. Implement training, motivation, and performance improvement strategies. 3. Leadership & Team Development Oversee and support the performance of 6 Team Leaders and 4 Sales Managers. Ensure 90% target achievement by all Team Leaders. Monitor managerial effectiveness and ensure 100% adherence to performance goals. 4. Process Optimization & Quality Control Ensure full compliance with defined sales processes and SLAs. Conduct regular audits and provide feedback to enhance quality and efficiency. Improve customer satisfaction levels with a CSAT score target of = 85%. 5. Reporting & Strategic Input Ensure timely, accurate, and error-free reporting of sales performance and data. Contribute at least one actionable strategic recommendation per month to optimize sales strategy and revenue outcomes.
Location
Palarivattom
State
Kerala
Country
India
Educational Qualification
Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).
Age
23-40
Experience
8-12
Salary Range
12 - 15 LPA