Job Description

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.What youll do & how youll make your mark.xe2x97x8f Review the dashboards and data provided by the technical and product teams to find customers taking advantage of our unmetered hosting policy by storing files that are prohibited by our acceptable usage policy.xe2x97x8f Email the clients to inform them of the policy breach and help them in deleting the restricted files.xe2x97x8f To address any queries the clients may have, you will be expected to work closely with the product and technical teams.xe2x97x8f Publish monthly reports to stakeholders about the number of cases handled and the results.xe2x97x8f Create, maintain, and improve processes for detection and mitigation of abusive activity perpetrated through usage of our productsxe2x97x8f Liaison with various representatives of the intelligence community, domestic and global law enforcement, industry, and cyber-crime watchdogs that specialize in abuse mitigation to enable rapid exchange of data and take prompt action against miscreantsxe2x97x8f Perform forensic analysis of malware, spam, phishes/spoofs and other abuse incidents to understand modus operandi and implement countermeasures in partnership with support and system admin teamsxe2x97x8f Proactively track and review abusive activity within our client base and take appropriate action, ensuring that our Terms of Usage are strictly adheredxe2x97x8f Work with and guide our dedicated operations team that receives complaints from Internet users about abusive activity, and communicates with clients and channel partners to take appropriate actionxe2x97x8f Gather actionable intelligence and understand threats by using data obtained from various black lists, browsing various fraud forums, communicating with affected parties and so forthxe2x97x8f Participate in discussions within the Internet security community at large, with a view to gather intelligence and refine our processes based on industry/technology trendsxe2x97x8f Educate our channel partners about best practices in abuse and fraud mitigation by conducting webinars and presentations, blogging etc.Who you are & what youll need to succeed.xe2x97x8f Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platformxe2x97x8f Outstanding communication skillsxe2x97x8f Sound knowledge of Internet, web technologies, operating systems and networking concepts; ability to rapidly learn new conceptsxe2x97x8f Excellent presentation skillsxe2x97x8f High level of interest in cyber securityxe2x97x8f High degree of motivation, with excellent follow through skillsxe2x97x8f Logical and analytical bend of mind, with a penchant for solving complex problemsxe2x97x8f Good investigative skills and consummate attention to detailxe2x97x8f Inclination towards research, data analysis, problem solvingxe2x97x8f Must be willing to work in shifts (including at night and on holidays)xe2x97x8f Prior training or experience in cyber forensics/cyber law or network security.xe2x97x8f Experience in a customer interaction capacity, preferably in a technical fieldWhy youll love us.

• Weve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a workfrom-home, hybrid, or work-from-the-office environment.
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one anothers differences. Were proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. . At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
• Where can we take you? Were fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the at any time, and to require the employee to perform functions in addition to those listed above.

Newfold Digital