About AbleCold LogisticsAbleCold Logistics is one of India's fastest-growing integrated cold chain organizations, offering end-to-end temperature-controlled logistics solutions across India. In a short span, we have become a trusted partner to leading seafood exporters, top ice-cream brands, frozen food manufacturers, and major food aggregators.Our asset-light, technology-enabled operating model, powered by the AbleCold Operating System, enables high service reliability, customized solutions, and faster market access than traditional cold chain players. We are currently operational across 15 cities and are scaling rapidly.Role OverviewThe Customer Relations Manager (CRM) will act as the single point of contact (SPOC) for assigned clients, owning the complete client experience across operations, service delivery, and commercial engagement.This role sits at the intersection of operations, sales, and account management, ensuring smooth day-to-day execution while identifying opportunities to cross-sell and grow revenue share from existing customers.Key Responsibilities- Act as the primary SPOC for clients for all operational and service-related matters.- Coordinate with warehouse, transport, and inter-city operations teams to ensure seamless execution.- Ensure on-time, temperature-compliant, and damage-free delivery of goods.- Proactively manage service issues, escalations, and root-cause resolution.- Build strong, long-term relationships with client stakeholders.- Identify opportunities for cross-sell and upsell across warehousing, transportation, and value-added services.- Lead commercial discussions, pricing negotiations, and contract renewals with clients.- Track client performance metrics, service levels, and satisfaction scores.- Work closely with internal teams to improve processes and service reliability.- Ensure accurate billing, dispute resolution, and timely collections support.Required Skills & Experience- 3-6 years of experience in B2B customer relationship management, key account management, or client-facing operations roles.- Strong understanding of operational workflows and service delivery.- Excellent communication, negotiation, and stakeholder management skills.- Ability to balance operational execution with commercial growth.- Strong problem-solving mindset and ability to manage escalations.- High sense of ownership and comfort working in a fast-paced startup environment.Key Success Metrics- Client satisfaction and retention- Service-level adherence (OTIF, At Temperature compliance)- Revenue growth from existing accounts (cross-sell / upsell)- Reduction in escalations and service issues- Timely closures of commercial negotiations and renewals- On time in full receivablesWhy Join AbleCold Logistics?- Be part of a high-growth, asset-light cold chain startup- Own and grow strategic customer relationships- High visibility role with direct business impact- Opportunity to work across operations and sales functions- Culture that values ownership, initiative, and execution (ref:updazz.com)
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