Job Description

Key Responsibilities:

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Market Development They proactively encourage clients to provide industry wide references which enhance Infosys credibility and support revenue growth beyond the current account These endorsements also improve ROI from marketing initiatives and events Customer Prospecting To support HBU General Managers or Engagement Managers account managers facilitate introductions to key client stakeholders and share relevant customer insights This helps open new service lines and promotes cross functional collaboration Opportunity Identification By navigating client organizations they identify varied deal opportunities assess strategic priorities and align solutions to increase revenue diversify HBU mix and improve market share Proposal Development Internally they form and coach pursuit teams align stakeholders and recommend competitive win prices Externally they clarify client expectations gather intelligence and validate solutions to demonstrate business value and maintain price premium Proposal Negotiation They facilitate coaching sessions between clients and Infosys experts build consensus and articulate value to secure deals at favorable pricing Contracting and MSA They support contract discussions and act as escalation points to ensure timely closure with acceptable risk levels Account Planning They develop and execute account plans with revenue targets relationship maps and market analysis conducting regular reviews with leadership Account Mining They identify key contacts schedule strategic meetings and align agendas with client pain points Internally they coordinate with HBUs and partners to position Infosys as a trusted advisor Operations Relationship Management They oversee SOWs resolve disputes track CSAT ELF manage escalations and facilitate joint events to strengthen relationships and justify premium pricing M A and People Management They support M A analysis and mentor teams to improve satisfaction and de risk engagements

Preferred Skills:

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Domain->Sales->Sales Planning