Job Description

DESCRIPTION

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.

At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon\'s ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you\'re interested in innovative advertising solutions with a relentless focus on the customer, you\'ve come to the right place!

We are seeking an experienced outsource vendor manager to join our outsourcing team as an Advertising Trust Operations (ATO) 3P Vendor Manager. This leader will manage external vendor relationships, drive Key Performance Indicators (KPIs) and operational excellence, participate in procurement activities, and collaborate with other Amazon teams to positively impact the Advertising experience.

The ideal candidate will draw from their previous work experience in vendor or account management, Business Process Outsourcing (BPO), contact center management, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment.

Responsibilities include:

• Service Delivery - Provide leadership for international vendor based teams. Effectively lead operations to the highest Advertising standards, drive project and change management, including new upskills and implementations.
• Procurement & Contract Management - Participate in vendor and site strategy definition, business requirement scoping, location assessments, and contract administration.
• Risk and Control - Manage to the existing Amazon Master Services Agreement (MSA) and Amazon Supplier Code of Conduct while ensuring compliance with all standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, and Business Continuity Plans.
• Stakeholder Management - Build and manage strong, trusted vendor and stakeholder relationships across different levels of the organization. Drive Weekly, Monthly and Quarterly business reviews with vendor and Amazon leadership, and participate in semiannual vendor relationship rating.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND | Gurugram, HR, IND

BASIC QUALIFICATIONS

- Bachelor\'s degree
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Master\'s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- 5+ years of vendor management experience
- 2+ years of experience in Advertising operations
- Proficiency in Microsoft Excel and Word
- Ability to travel with significant international travel

Amazon