Job Description

Job Summary:


We are seeking a highly experienced and results-driven *Project

Managerwith over 10 years of experience in managing end-to-end technology
and digital transformation initiatives, including *at least 5 years of direct

experience with CRM platforms*. The ideal candidate will lead complex CRM

implementation or enhancement projects, drive cross-functional collaboration,

and ensure on-time, within-budget delivery aligned to business goals.



Key

Responsibilities:

*

Lead full lifecycle project management for CRM initiatives -- including planning, execution, monitoring,


and closure -- across multiple functional teams.

Manage CRM product implementations, customizations, upgrades, and

integrations with enterprise systems (e.g., ERP, marketing automation,

support systems like ServiceNow).

Collaborate with business stakeholders, product owners, and

technical teams to define project scope, success criteria, timelines, and

budgets.

Drive requirements gathering and documentation of business processes, functional/technical specs, and user


stories aligned with CRM capabilities.

Identify and mitigate risks, manage project dependencies, and

proactively resolve project issues.

Lead cross-functional teams including developers, QA,

business analysts, and third-party vendors.

Ensure adherence to agile or hybrid delivery methodologies,

governance standards, and best practices.

Monitor key performance indicators (KPIs), project health metrics,

and prepare executive-level reports and dashboards.

Champion CRM product roadmap alignment and advocate for continuous

improvement and scalability.



Qualifications:
Bachelor's or Master's degree in


Computer Science, Information Systems, Business Administration, or related

field.

10+ years of total experience in


project management, with 5+ years of hands-on CRM product experience

(Salesforce, Microsoft Dynamics CRM etc.).

Proven success in leading *CRM transformation, migration, or

large-scale implementation projects*.

Strong understanding of CRM functionalities like Sales, Service,

Marketing, Customer Data, and Analytics.

Experience with integration technologies (APIs, middleware), data

governance, and change management practices.

Project Management certifications


preferred (PMP, PRINCE2, or Agile Certified Practitioner).

Proficient in using tools like JIRA, Confluence, or ServiceNow.

Excellent communication, stakeholder management, and leadership

skills.



Preferred Skills:


Familiarity with Customer Experience (CX) strategy and

omnichannel CRM design.

Understanding of data-driven CRM strategies including

personalization, segmentation, and automation.