Job Description

: Roles and Responsibilities EMEA collector will own a collection portfolio in the range of $25M - $75M. Collector will liaise with customer accounts payable, field & service sales, order management , regional tax , logistics & contract manufacturers, to action on accounts receivable, orders on hold, customer disputes, new deals, payment terms & credit limit. Candidate should be familiar with a region collection practices & with complex business model involving resellers, distributors & direct partners. Candidate should be able to thoroughly analyze & strategize a given collection portfolio to ensure average due date remains at zero. Duties & Responsibilities :

• Perform collection duties on delinquent accounts.
• Respond to customer inquiries relative to billing and/or payment problems in a timely manner.
• Establish and maintain positive relationships/communication with other departments and clients to enhance customer service.
• Maintain complete and accurate records of all accounts.
• Handle difficult collection problems in order to eliminate the need for outside collection efforts.
• Handle all the AR adjustments like, creating Debits/ credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations
• Handle incoming payments and remits and account reconciliation
• Recommend accounts to be referred to collection agencies in a timely manner.
• Online billing to our top customers

• Basic knowledge of accounting, banking, and finance
• Knowledge of SAP, CRM is a must
• Foreign language expertise is added advantage (German/Spanish)

• Minimum of 7-8 years in collections (preferably SME)
• Exposure to large dollar volume customers
• Successful record of communicating with internal and external customers
• Demonstrated problem resolution
• Demonstrated process improvement
• Exposure to Letter of Credit, Standby letter of credit & bank guarantees

• Professional phone etiquette
• Ability to communicate (verbal and written) effectively
• Good organizational skills
• Ability to consistently meet deadlines
• Shows initiative in decision making
• Ability to set priorities
• Attention to detail
• Goal oriented
• Able to work individually (self-starter) and in a team environment
• Work in shifts