Job Description

Technical Account Manager \xe2\x80\x93 Customer Solutions Location: India

Who we are: INVIDI Technologies Corporation is the world\'s leading developer of software transforming television all over the world. Our two-time Emmy\xc2\xae Award-winning technology is widely deployed by cable, satellite, and telco operators. We provide a device-agnostic solution delivering ads to the right household no matter what program or network you\xe2\x80\x99re watching, how you\'re watching, or whether you\xe2\x80\x99re in front of your TV, laptop, cell phone or any other device. INVIDI created the multi-billion-dollar addressable television business that today is growing rapidly globally.
INVIDI is right at the heart of the very exciting and fast-paced world of commercial television; companies benefiting from our software include DirecTV and Dish Network, networks such as CBS/Viacom and A&E, advertising agencies such as Ogilvy and Publicis, and advertisers such as Chevrolet and Verizon.
INVIDI\xe2\x80\x99s world-class technology solutions are known for their flexibility and adaptability. These traits allow INVIDI partners to transform their video content delivery network, revamping legacy systems without significant capital or hardware investments. Our clients count on us to provide superior capabilities, excellent service, and ease of use.
About the role: INVIDI Technologies Corporation Client Services team makes sure that our customers and partners are able to grow their business with the full support of our products and services.
As a part of this team, Technical Account Managers are technology and relationship mavericks, who serve as liaisons between our biggest partners, Technical Support and Engineering teams. They handle the customer relationship post-implementation - from on-boarding to roadmap planning and daily support for our core products and solutions.
Technical Account Managers not only serve as technology gurus but also identify new opportunities where our products can better help our customers businesses. Technical Account Managers help us understand exactly what our partners and work to make them successful.
This role would be based in INDIA (remote) reporting to Sr. Director of Sales Engineering.
Key responsibilities:

• Pro-actively work with customers or partners to define their success criteria, help them configure and launch our solutions, oversee improvements and continue meeting with the customer periodically through regular success checkpoints.
• Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges
• Guarantee the technical aspects of your customer deployments by providing necessary documentation and technical guidance
• Provide customer knowledge and support internal teams, such as for example Support team, to resolve issues.
• Improve product offerings by providing customer feedback on features and industry trends in your markets to Product Management and Engineering
• Other duties as assigned

You must have:

• Bachelor\xe2\x80\x99s degree.
• Relevant technical experience and understanding of OTT advertising, as well as linear
• Effective written and oral communication skills.
• Experience managing broad customer base in the advertising Industry.
• Strong independent contributor who strives in a fast past environment with a high sense of prioritization and urgency.

Physical requirements:

• INVIDI is a conscious, clean, well-organized, and supportive office environment.

Travel requirement:

• Local and International travel \xe2\x80\x93 expected 10% of working time

INVIDI is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. INVIDI is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.
Note:

• Final candidates must successfully pass INVIDI\xe2\x80\x99s background screening requirements.

Ready to join our team? Apply today!