Job Description

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there\xe2\x80\x99s no pushing trademark solutions and brand protection from our thoughts. We\xe2\x80\x99re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It\xe2\x80\x99s what we do. And people come to Corsearch to be challenged, developed, supported, and valued
The Role As a 1st line Help Desk Technician in Platform Support, you will be responsible for providing collaborative day-to-day Level 1 support of business applications.
The Platform Support team will collaboratively provide global support including, but not limited to: Response and resolution of Incidents, Problems, and Requests via phone, ITSM portal, and e-mail. This individual must be a clear candid communicator, highly motivated, emotionally intelligent, and have a proven track record of teamwork, execution, and customer-service.
Responsibilities and Duties

• Collaborate with Platform Support team peers to provide best-in-class customer service and support to internal and external customers at 1stlevel for incidents, problems, and requests
• Support company products and applications (web and desktop applications implemented and used within the company)
• Manage and coordinate urgent and complicated support issues
• Determine root cause of issues and communicate appropriately to internal customers
• Work with Atlassian ITSM ticketing system and achieve to Service Level Targets
• Communicate clearly and efficiently with Platform Support team and other peers
• Assist in and prepare Platform Support documentation

• Excellent English language communication skills, both verbal and written, with the ability to communicate effectively with a range of audiences
• Proficient Windows user with very basics in administrating
• Knowledge of internet technologies and networks
• Excellent written & verbal communication, interpersonal, and presentation skills
• Strong customer-service and problem-solving skills
• Ability to work collaboratively in a geographically distributed team environment
• Able to effectively prioritize work under pressure in a highly dynamic work environment
• Natural ability to proactively reach out and facilitate communications
• Strong desire to learn new technologies, techniques, and tools