Job Description

Purpose of the Job: The Junior Engagement Manager works as an account manager with the goal of building cooperative and durable partnerships with a wide variety of different types of external Content Providers to obtain content rights and to ensure c

Purpose of the Job: The Junior Engagement Manager works as an account manager with the goal of building cooperative and durable partnerships with a wide variety of different types of external Content Providers to obtain content rights and to ensure content is successfully onboarded for coverage in +25 Elsevier services and solutions. Working closely with the existing Publishing Relations Management team, the PEM promotes the inclusion of third party content in Elsevier services, negotiates content fees and sets up content feeds, and ensures rights and permissions are formalized contractually. The PEM acts as the first point of contact for the Content Providers and is responsible for building and safeguarding a trusted relationship, and for ensuring any issues are resolved in a diplomatic and effective manner. KRAs: Main Activities and Responsibilities Relationship management 1) Successfully liaise and build sustainable relationships with content providers in order to fulfil long-term strategic goals and be considered a trustworthy partner. 2) Provide best practices and trusted guidance to support new and existing content onboarding initiatives. 3) Manage third party content providers for the purpose of assessing the ongoing behavior, performance and risk that each third-party relationship represents to the company. 4) Create branding call scripts and promote inclusion in Elsevier services and solutions to different organizations. 5) Be able to articulate Elsevier's content selection policies and procedures to the wider research community. Supporting content growth 1) Onboarding of new parties and their content sets as per the strategic plan set. 2) Handle licensing and coverage renewal activities for selected parties. 3) Focus on getting best in class electronic formatted content. Continuous improvement 1) Build and support engagement & project dashboards. 2) Share and distribute learnings from the engagements with internal teams, PRM, and stakeholders. 3) Create a clear (automated) workflow for most common type of queries which can be handled by providing factual information. 4) Re-direct any escalations or business development opportunities to PRM. Functional and Technical Competencies Willingness to develop an in-depth understanding of the business and related services Ability to build, foster, and maintain positive professional relationships Devotion to high-quality customer service Knowledge of relationship management best practices: knowledge of Salesforce preferred, or similar CRM system required Problem-solving and conflict resolution capabilities Networking and negotiating capabilities Good at strategizing Education, Knowledge, Skills and Experiences (and any other requirements) Educational level and experience: University graduate, 1-3+ years working experience with excellent credentials and references in electronic publishing or relationship management or customer services. Experience in Secondary content workflow and processes desired. Excellent interpersonal communication skills Should be an excellent communicator - both oral and written Keen analytical and research abilities Attentive to detail and organized Must be self-motivated, flexible and able to manage several jobs at one time Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [HIDDEN TEXT] or if you are based in the US you may also contact us on 1.855.833.5120. Please read our