Job Description

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Mandatory Skills : Microsoft O365 Developer + Lotus Notes , MS Teams Management , Active directory , power shell scripting .
Lotus Notes, Microsoft Exchange 2013, 2019, and Office/Microsoft 365 environments. MS Teams Management .
L1 /L 2 Support

• 1+ years Active Directory experience
• 1+ years PowerShell scripting experience
• 1+ years Windows Server experience
• 3+ years customer service or service desk related function
• 1+ years writing documentation and documenting processes and issues

Experienced IT professional with 3+ years in customer-facing service desk roles and strong expertise in Microsoft 365 and Lotus Notes environments. Skilled in managing Microsoft Teams, administering Active Directory, and scripting with PowerShell to automate system tasks. Proven ability to support Microsoft Exchange 2013/2019 and Windows Server infrastructure in enterprise settings.
Key Skills & Expertise:
Microsoft Office 365 Development & Administration
Lotus Notes Administration & Migration
MS Teams Management and Support
Active Directory (1+ year experience)
PowerShell Scripting for Automation (1+ year experience)
Microsoft Exchange 2013 & 2019
Windows Server Administration (1+ year experience)
L1/L2 Technical Support and Troubleshooting
Process Documentation and Knowledge Base Creation
A dependable team member capable of handling both technical tasks and user support efficiently, with a strong foundation in documentation and IT operations best practices.
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