Royal Brothers

Monitor and evaluate randomly selected calls/Chats and Emails to assess call quality and service level standards.Conduct daily call audits of randomly selected agent calls and provide feedback to each agent.Complete analysis of results to identify root causes or trends that…

Overseeing and assessing customer service staff activities, and providing them with regular performance and improvement related feedback.Handling 2 3 Supervisors and a team of 20 people.Strategizing and monitoring the daily activities of customer service operations.Prioritize, assign, evaluate and supervise the…