Role and Responsibilities: \xef\x82\xb7 Develop objectives for the call center\xe2\x80\x99s day to day activities \xef\x82\xb7 Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) \xef\x82\xb7 Collect and analyze call center statistics (sales rates, costs, customer service…
Role and Responsibilities: \xef\x82\xb7 Develop objectives for the call center\xe2\x80\x99s day to day activities \xef\x82\xb7 Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) \xef\x82\xb7 Collect and analyze call center statistics (sales rates, costs, customer service…