Required Customer Support Executive – English Voice Process Surat
Job Description
• Provide information about order status to customers.
• Understand customer complaints and forward them to relevant department.
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Identifying and assessing customers’ needs to achieve satisfaction
• Location: Surat
• Salary: ?13,000 to - ?35,000.00 /month
• Working Days- Monday to Friday (Sunday -Saturday off)
• Call – +91 8511539085
• Website - www.votiko.com
• If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr.votiko@gmail.com
Skills Required
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Job Detail
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Job IdJD1796420
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IndustryBPO/ITES
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Total Positions1
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Job Type:Full Time
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Salary:Trainee Stipend
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Employment StatusPermanent
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Job LocationSurat, India
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EducationAny Graduate
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Experience0 - 1 Year
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Apply BySep 13, 2021
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Job Posting DateMay 13, 2021