Job Description

Compensation Fixed Range: ? 214000 to 257400 L.P.A. Additional Benefits Offered Excluding the package:

• Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA
• Internet Allowance - INR 1250/month i.e. INR 15000/- PA
• Health insurance benefits up to INR 5.0 Lacs
• Night Shift Allowance - INR 150/shift
• Overtime Allowance as per business requirement.
• Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Important/ Mandatory Note -:

• Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
• Candidate needs to be a Resident of Punjab/ Haryana (Barring Gurugram and Faridabad).
• Night Shift is mandatory as the team works 24x7.
• To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
• Test is not compatible on mobile phone.
• Post receiving the link the assessment has to be completed within 24 hrs.
• It is mandatory to have excellent English and Hindi communication skill to be eligible for this voice role.

: An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Knowledge and Skills Required Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills - ability to clearly understand and state the issues customers present
• Ability to concentrate - follow customers issues without distraction to resolution
• Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Other Details

• Keywords: ..

• 
  
  

Location Chandigarh


Job Title Virtual Customer Service Associate-Chandigarh


Experience 0.0 yrs - 5.0 yrs


CTC INR 2.14 lacs - 2.57 lacs