Quickly troubleshoot, analyze, and resolve Citrix / VDI related issue Manage and support thin client systems like Citrix and terminal services Analyze system performance indicators and recommend improvement actions for Citrix Perform capacity planning through ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the environment Proactively identify and help resolve issues or problems before they become critical Develop, maintain, and audit all Citrix environment related documentation as it relates to architecture, configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc. Experienced technical support role including troubleshooting, incident management and project implementation Exposure to a technology environment; including hands on knowledge of Windows Servers, application deployments, Information Security, Networking, VM Ware, Active Directory, and SAN/NAS storage Hands on experience and knowledge of recent versions of Microsoft Windows Server / Desktop environments and related components - 2012/2016/2019/10/11 Proficient with Citrix XenApp version 7.x and higher including system design, install, administration and management Adept with Citrix Netscaler and associated network components Own and manage multiple and concurrent projects while maintaining day to day activities Own and participate in communications via meetings and written communications. Own day-to-day issue management via Ticket request system Production support of the environment (on hours and off hours) Participates in incident, asset, change and problem management and continuous improvement of VDI platform
Works with cyber security to maintain and monitor system security measures as well as owning system security plans and documentation Demonstrated experience with patch and upgrade methodology for front-end and back-end VDI platform systems
Mandatory Skills:
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