Travel Counselor
Year Hyderabad, Telangana, India
Job Description
Travel Counselor - (220001B3)
Description - Internal The Traveler Experience Counselor provides consultative customer support services to clients via multiple channels. Main Responsibilities:
- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
- Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Escalates more complex problems to more experienced staff
- Assignments include both routine and non-routine work
- Experience
- Graduate
- Some experinece working in a customer service environment or;
- 2+ years working as a travel counselor
- Knowledge, skills and abilities (KSAs)
- Strong verbal and written communication skills
- Good travel industry knowledge
- Skilled in GDS and other booking tools used by CWT - training will be provided
Qualifications
Experience & education:
- Experience
- Graduate
- Some experinece working in a customer service environment or;
- 2+ years working as a travel counselor
- Knowledge, skills and abilities (KSAs)
- Strong verbal and written communication skills
- Good travel industry knowledge
- Skilled in GDS and other booking tools used by CWT - training will be provided
Primary Location
: IN-AP-Hyderabad
Work from home
: No
Employment type
: Standard
Job Family
: Travel Counselor
Scope
: Country
Travel
: No
Shift
: Rotating
Organization
: TX_Operations_All Countries (Non-GSC)
Job Posting
: Aug 31, 2022
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Job Detail
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Job IdJD2894498
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear