Job Description

Job Title: Customer Support Executive

Location: Advanced Grohair & Gloskin Clinic ( Velachery & Potheri )

Shift Timings:

Shift 1: 10:00 AM - 7:00 PM
Shift 2: 11:00 AM - 8:00 PM
Week off: Rotational

*Eligibility:

Female candidates only

Education: Undergraduate Degree (UG) or equivalent
Proficiency in English communication (both written and verbal)
Job Responsibilities:

Client Reception: Greet clients and visitors warmly and professionally, creating a positive first impression of the clinic.
Appointment Scheduling: Manage and schedule appointments for clients, ensuring efficient and timely service.
Customer Support: Provide detailed information on clinic services, treatments, and packages, assisting clients with inquiries and concerns.
Coordination with Staff: Communicate with the clinic's medical and administrative team to ensure smooth coordination of services and appointments.
Billing & Payments: Assist with billing procedures, process payments, and maintain accurate transaction records.
Client Follow-ups: Make reminder calls or send messages to clients regarding appointments and upcoming services.
Office Administration: Maintain and manage office records, including appointment logs, client data, and other necessary documentation.
Clinic Cleanliness & Organization: Ensure that the front desk area and waiting lounge are clean, organized, and welcoming at all times.
Confidentiality: Handle all client and medical information with the utmost confidentiality, adhering to the clinic's privacy standards.
Assist in Clinic Operations: Support daily clinic operations and assist with ad-hoc tasks as needed.
Desired Skills & Qualifications:

Strong communication and interpersonal skills, with the ability to interact professionally with clients, staff, and visitors.
Good organizational skills and the ability to handle multiple tasks efficiently.
Proficient in MS Office Suite (Word, Excel, PowerPoint).
Positive and approachable attitude with a focus on client satisfaction.
Prior experience in customer service, healthcare, or the beauty industry is an advantage, but not mandatory.
Benefits:

Competitive salary and benefits package.
Rotational week off for work-life balance.
Career development and learning opportunities in the healthcare and aesthetics field.
Supportive and friendly work environment at a renowned clinic.
If you are passionate about delivering excellent customer service in a dynamic and client-focused environment, we encourage you to apply for the Front Desk Executive position at Advanced Grohair & Gloskin Clinic!

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Leave encashment Paid sick time
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: On the road