Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
This position provides the opportunity to work in a high growth area in the IBM Sustainability Software Organization. The successful candidate will work with our world class Maximo Enterprise Asset Management and Maximo Application Suite products, providing remote debugging and resolution to our clients world-wide, with focus on Europe, Middle East and Africa.

The role provides technical support assistance directly (remote sessions / phone/ live chat / cognitive support platform) to clients, using problem determination and analytical skills. We use technical and negotiations skills in collaboration with other (support) organizations to prioritize and work problems to resolution. You will be involved in the following:

• Own customer relationships and technical solutions on large scale enterprise environments
• You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
• Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.
• Collaborate with other support and development teams to find a solution.
• Communicate with the client regularly and keep them updated of the status and progress.
• Participate in department objectives such as building the knowledge base (writing technical content and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.
  

The team takes pride in the success of our clients. We jump on remote session, join conference calls, work on cases and yes, we constantly adapt our ways to our clients' expectation: This is the way how we surprise and deliver an exceptional support experience.

• You like a buzzing environment with some 100 different things coming your way.
• You are excited to learn about new technologies and products, as well as develop deep skills
• Juggling priorities and coordinating workload with your peers comes easy to you and you are patient, level-headed and cool under pressure.
• You are motivated and driven and you enjoy solving problems.
• You think on your feet and volunteer for new challenges without waiting to be asked.
• You value the work in the team and you like helping people.
• You communicate clearly, have fun connecting with our customers via video conference calls, online chats, emails or phone calls and you excel when you capture complex aspects in simple words that anyone can understand.

Required Technical and Professional Expertise

• 0-3 years of experience required
• Good spoken and written communication skills along with ability to collaborate with the team and act as a team player.
• Self-motivated towards meeting agreed goals.
• Good or Basic understanding / knowledge of Cloud technologies (Red Hat OpenShift / Kubernetes / Docker etc) and Databases, including MongoDB, DB2, Oracle, SQL Server.

Preferred Technical and Professional Expertise

• You would make a great addition to our team if you have great skills in some of the following (and maybe even experience in supporting)
• Windows and Linux/Unix operating systems
• Java, Ansible
• Mobile Technologies
• Maximo Application Suite / Maximo Asset Management
• Understanding of the application development projects.
• Working knowledge or understanding of web technologies and/or data analytics.

About Business Unit IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments--with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.


Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.


About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.