Job Description

• Overseeing and assessing customer service staff activities, and providing them with regular performance and improvement-related feedback.
• Handling 2-3 Supervisors and a team of 20 people.
• Strategizing and monitoring the daily activities of customer service operations.
• Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.

• Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality and timeliness.

• Assisting customer service staff with duties where required.
• Training staff in areas of customer service, product knowledge, and company policies
• Managing walk-in customers flow to ensure proficient customer service.
• Investigating and solving customer service complaints.

• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

Ability to:

• Supervise, assign, inspect and evaluate the work of others. Communicate effectively, both verbally and in written formats.
• Motivate and evaluate staff and provide for their training and development. Develop and implement work standards.
• Plan and organize work to meet changing priorities and deadlines.
• Analyze and resolve complex customer service problems.
• Exercise independent judgment and initiative.
• Train and orient new and existing employees.
• Direct and guide the work of others.
• Train and evaluate staff.
• Provide tactful and courteous service to the public.

Customer Service Supervisor Requirements:

• Minimum PUC/12th Completed
• 4+ years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Proficient knowledge of Ms-Word, Excel, Powerpoint.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Excellent writing etiquette.
• Outstanding organizational skills.
• Available to work shifts.

Job Types: Full-time, Regular / PermanentSalary: Up to ?33,000.00 per monthBenefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Application Question(s):

• Are you available in Bangalore?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 6 years (Preferred)
• Customer support: 5 years (Preferred)
• Team handling: 4 years (Preferred)

Language:

• English (Required)

Speak with the employer
+91 8884174174