Job Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Overview

We're looking for a creative, driven, and detail-oriented Onboarding Manager to help build the future of onboarding at Freshworks. Onboarding at Freshworks is becoming an exciting, strategic priority -- with a strong focus on uncomplicating the new hire experience and delivering a meaningful and positive employee experience right from Day 1.



You'll partner closely with the Talent Acquisition team, People team, business leaders, and global stakeholders to co-create onboarding that's not just functional, but deeply cultural -- helping every new hire feel grounded in who we are and how we work.



This is a high-ownership role with room to shape, grow, and scale -- ideal for someone excited to build, simplify, and innovate in a space that's gaining strong leadership focus.



If you're passionate about uncomplicating processes and experiences, storytelling, facilitation, experience design, and building people programs from scratch, this role is for you.

Roles & Responsibilities

1. Onboarding Experiences

Design and deliver high-impact onboarding experiences -- operational, cultural, and functional. Facilitate in-person and virtual onboarding sessions with high energy and authenticity. Develop formats like interactive workshops, digital learning modules, fireside chats, culture immersions, leadership jams, and storytelling blocks that bring our values, ways of working to life.

2. Project Planning, Admin and Execution

Lead planning and execution for onboarding redesigns, pilots, and rollouts. Track milestones, manage timelines, and coordinate across functions to ensure smooth delivery. Manage all onboarding logistics -- invites, RSVPs, decks, room bookings, and tech setup. Lead reporting and analysis on feedback, attendance, and session effectiveness.

3. Content, Comms & Creative Ops

Design, write, and curate onboarding narratives across mediums and channels. Coordinate creation of visual and video assets -- welcome reels, leadership intros, team walkthroughs, etc. Keep content fresh, inclusive, and globally relevant. Build facilitator kits, playbooks, and scalable templates for global use.

4. Global Collaboration & Stakeholder Management

Work with People Partners across geographies to deliver consistent, localized onboarding experiences. Act as the India liaison for global coordination, deployment, and best practice sharing. Collaborate with functional leaders to embed onboarding into broader employee lifecycle moments.

5. Process Redesign & Continuous Improvement

Audit and reimagine onboarding processes that need a refresh. Use feedback loops and new hire insights to continuously simplify and elevate the experience. Contribute to dashboards and reports that tell the story of onboarding impact.

Why You'll Love This Role

You'll shape how thousands of Freshworks employees experience our culture from Day 1. You'll get to play in the creative and operational middle ground -- where ideas meet execution. You'll work closely with leaders and be part of a people-first team that builds with intention.

Qualifications

8-12 years of experience in Onboarding, L&D, Internal Communications, Employer Branding, or related fields. A growth mindset -- open to feedback, curious to learn, and constantly looking for better ways to do things. Excellent storytelling, facilitation, and communication skills -- with a knack for making complex ideas simple and relatable. A creative and operational mindset -- comfortable building from scratch, iterating fast, and executing at scale. Strong stakeholder management, especially in global, cross-functional environments. Clarity-first thinking -- a mindset to simplify, uncomplicate, and communicate with impact. High ownership and self-starter energy -- with a genuine passion for people, culture, and experience design. Proficiency in tools like Google Slides, Canva, Miro, Notion, and Menti (or eagerness to learn fast).

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.