Job Description

Req ID: 190545

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Analyst to join our team in Bengaluru, Karnataka (IN-KA), India (IN).

• 5+ years of Experience in VMware ESXi hosts and Windows Servers administration and upgradation.

• Build, install, configure and maintain VMware products including ESXi servers, HA clusters and Virtual Center

• Provide advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure

• Research root cause of problems and escalate to engineering and vendor support as necessary

• Develop, automate and implement operational best practices

• Perform Capacity Management functions

• Effectively collaborate with Server / Storage / Network / Data Center / Facilities / Audit / Compliance and PMO teams

• Manage problem and service tickets ensuring timely resolution to meet expected service levels

• Participate in Business Continuation / Disaster Recovery infrastructure planning, building, and testing

• Must have the ability to understand and relate to new products, technology, strategy and be able to follow directions

• Ability to conduct training sessions to share knowledge with peers and other support teams is necessary

• Develop, implement, troubleshoot and resolve software, hardware, configuration and operational problems across the VMware and Wintel platforms

• Develop, implement, and maintain automated processes using VMware vRealize Orchestrator and VMware vRealize Automation technologies
• Develop, implement, and maintain public cloud infrastructure presence (Azure VMware Solution, VMware Cloud on AWS)

• Effectively communicates current status of all projects, problems, and issues to the department management team

• Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks

• Ensure that all virtualization platforms are running at optimal capacity

• Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades

• Collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed

• Must have high attention to detail, be well organized and be a self-starter

• Must be able to work with limited to moderate direct supervision

• Contributes to the development of RFPs/SOWs and participates in the vendor selection process

• Uses a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and critical design issues

• Resolves most conflicts between timeline, budget, and scope independently but intuitively

• Identifies and directs changes through appropriate review and approval mechanisms

• Maintain Service Now change and incident queue, closing tickets in a timely manner with appropriate documentation and change management queue Working ticketing system incident and change management queue as needed

• General Windows operating system and applications support

• Periodic platform upgrades as needed, both on the OS and application tier

• Install system patches and application updates as directed

• Respond to compliance assessments and initiate corrective action when appropriate for audit and compliance remediation

• Define and evangelize enterprise policies, standards and position statements for new and existing Virtualization and Automation related technologies

• The candidate must be willing to accommodate weekend, shift or on-call schedules when necessary, and participate in an on-call rotation to provide after-hours support

• Assist the management team with research in order to stay abreast of the latest developments in Virtualization, Automation and physical Wintel technologies, trends, and knowledge, and legislation

• Assist the management team in determining the direction and enhancement of automation processes to meet the needs of the organization

• Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipment

• Assist other engineers with performance analysis, process improvement, task automation, and systems capacity planning

• Capacity to work with a high degree of professionalism, communicating effectively and appropriately

• Participate in company provided training and perform independent training and research as appropriate

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.