As you know, SAPs vision is to help the world run better and improve peoples liv
As THE cloud company powered by SAP HANA, SAP is a market leader in enterprise a
pplication software, helping companies of all sizes and industries Run Simple.
We empower people and organizations to work together more efficiently and use bu
siness insight more effectively. SAP applications and services enable our custom
ers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to pe
rform at their best in an environment that encourages free and open expression o
f ideas. Here, you work alongside creative thinkers who share your intets, while
turning big ideas into reality for our customers. With innovative job training,
mentors to help you grow, and the flexibility to balance your work and personal
life, youre able to build your career. Its no wonder that some of the sharpest
minds from around the world are working for a company that is consistently recog
nized as a global top employer.
Job Title: Consultant Solution Manager - ALM
SAP is the global market leader for business software and thus contributes a con
siderable part of the worlds economic power grid. At SAP you get your chance to
put your ideas into action with maximum impact.SAP Active Global Support is rec
ognized for its world-class service and support offerings. With our highly motiv
ated employees worldwide we offer comprehensive services for every aspect of cus
tomers software implementation and operation. The Center of Expertise (CoE) wit
hin SAP Active Global Support provides the expertise in application and technolo
gy areas to deliver high-end support to our MaxAttention, Active Embedded and En
terprise Support customers. Our methodology is to engage proactively with our cu
stomers and to live a long-term engagement build on trust and respect. Our work
is based on a holistic understanding of our customers business and a strong rel
ationship to jointly improve IT & business operations and safeguard their implem
entation projects. As every customer is unique we provide an individual high qua
lity support to them based on a value delivery approach
EXPECTATIONS AND TASKS
IT Technology (Senior) Consultant for Solution Manager you are responsible for:
Design and execute various aspects of the SAP Solution Manager setup working on
the latest versions being released by the standard development group
Continuous improvement to ensure a stable, sustainable & scalable SAP Solution M
Providing architectural input and guidance to stakeholders
Know how to configure various SOLMAN scenarios
Must be able to work as a team player, yet can work independently.
Must be able to lead customer engagements
Analytical, results-driven and have a solution oriented approach.
Possess exceptional interpersonal and communication skills including verbal, wri
tten presentation and listening.
Must be open to travel.
Exposure to SAP Solution Manager 7.2 and new features
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Required skills (must have) : Experience in one or more of the following topics:
Requirements Management, Process Modelling, Process and Project Management
Service Desk, ITSM & Change Request Management (ChaRM)
SAP Solution Manager 7.1/7.2 Technical Operations, Business Process Monitoring &
SAP Solution Manager Test Workbench, Test Management & Defect Management
SAP Solution Manager 7.1/7.2 Template Management
Candidate should have Solution Manager Functional Experience or Expertise
Hands-On experience in SAP Solution Manager 7.2
Experience/ Expertise in SAP change based testing practices and tools (SAP Solma
n, SAP CBTA, SAP BPCA, SAP TBOM)
Familiar with testing strategies, technical monitoring, and incident management
Preferred skills (good to have)
Basis Administration Skills
HANA Admin &Troubleshooting skills are a plus
Operation experience in large Solution Manager Implementations
Familiar with Agile Software Development Mythologies
Certification in SAP Solution Manager or Netweaver is preferred
Upgrade and installation of solution manager is additional advantage.
Education Qualification and Competencies
Graduate or Master Degree in Computer or Electronics & Communication Engineering
/ Computer science / Information Technology systems/ Computer applications / IT
Business Systems or equivalent.
Technical exposure in one of Database (Oracle/DB2/SQL Server/MaxDB ) is preferre
Experience in Troubleshooting and training deliveries.
Good communication project management skills and exposure to quality process fra
Experience in communication with customers and managing expectations.
Proactive in learning and highly self-motivated
Good team player and ability to lead a team (distributed) on projects
Knowledge of enterprise-level applications and understanding of Global Delivery
3 years of relevant work experience.
At least 2 implantation project experience for ITSM/CHARM/Test Management Area.
Experience in Client/ Customer interaction
Experience in System Administration / Support
ABAP/Basis Skillset is plus.
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SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its divers
e employees. We aspire to leverage the qualities and appreciate the unique compe
tencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to provid
ing reasonable accommodations to applicants with physical and/or mental disabili
ties. If you are interested in applying for employment with SAP and are in need
of accommodation or special assistance to navigate our website or to complete yo
ur application, please send an e-mail with your request to Recruiting Operations
Team (Americas: [email protected] or [email protected] ,
APJ: [email protected] , EMEA: [email protected] ). Requests for reasonable acco
mmodation will be considered on a case-by-case basis.
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