Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Application Support Engineer, PeopleSoft . This role can be based in Hyderabad or Bangalore.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The role of the Application Support Engineer, PeopleSoft is to provide exceptional support for mission-critical PeopleSoft applications as part of our global Application Managed Services support team. The position has the responsibility for -

• Develop and enhance the Admissions, Student Records, Student Portal, Financial Aid and Student Financials modules and its related interfaces of the PeopleSoft Campus Solutions for the University
• Involve in the support and maintenance of the above mentioned modules by performing analysis, problem solving, debugging, testing and deployment
• Involve in the development of new changes for the student system and Student Portal developed in Campus Solutions 9.2 by performing activities such as conducting business process analysis, requirement gathering, design, development and deployment to meet the growing needs of the University

Essential Duties & Responsibilities

• Work with users to on the PeopleSoft Enterprise Campus Self Service 9.0 , PeopleSoft Enterprise Gradebook 9.0 , Peoplesoft Enterprise Service Centre for Higher Education , Admissions (Undergraduate, Masters and Postgraduate) and its related interfaces in Integrated Student System
• Experience with Fluid user interface are preferable
• Involved in the support and maintenance of the above mentioned modules ensuring that the issues and support meet the agreed service level
• Perform basic SQL queries and use data base tools to examine table structures, indexes, and other database objects with minimal guidance, meant for consumption of other BI platforms
• Document business user processes and create specifications for coding systems or programs including the data sources to be utilized
• Perform unit testing and coordinate full system testing with users to ensure results meet program specifications
• Write program documentation describing program logic and steps required to develop projects
• Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
• Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
• Replicate reported issues as needed for troubleshooting
• Design and document new or modified existing reports (BI Publisher, Crystal, etc.), trees, workflow, interfaces, pages, etc.
• Thoroughly document change requests, test results, and approvals
• Develop test scripts for new/changed application capabilities
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Qualifications/Skills/Experience

Minimal Qualifications

Location

• Hyderabad / Bangalore

Education

• Bachelor's in Business Administration,B. Tech. Computer Science or other related field, or equivalent work experience

Experience

• 3+ years relevant hands-on experience as a consultant or production support provider, specifically in PeopleSoft Campus Solutions.
• A track record of successful roles in several PeopleSoft implementation or upgrade projects, or as a production support provider
• Deep working knowledge and understanding of support business processes

Skills

• Experience in PeopleSoft Campus Solutions 9.2 and below
• Strong verbal and written communication skills, with the ability to tactfully resolve conflict
• Ability to be persuasive and influence customer relationships in a positive direction
• Strong grasp of PeopleSoft principles
• Ability to multitask, managing competing priorities and administrative tasks
• Strong English communication skills (verbal and written)
• French language communication skills (verbal and written)

Desired Qualifications

• Exceptional ability to maintain strong peer relationships, gaining trust and confidence from all levels within the organization
• Well-developed presentation and communication skills
• Foster a collaborative, supportive, and "team first" work style
• Ability to accept change, and scale appropriately with a rapidly growing business
• Ethical, with highest standards of integrity and accountability

Additional Duties & Responsibilities

• Participate in a 24x7x365 On Call rotation with other team members.
• This position is required to support clients in specific business hours

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

Be Treated Like the Best

• Rimini Street hires only the best - and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
• No bureaucracy, thousand-page rule books or politics -- just everyone working together to build a great company through service excellence and client success
• Work hard, play hard environment - Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
• We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
• All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

• Trading on Nasdaq under ticker symbol RMNI since October 2017
• Added to the

in 2018 * Over 2,000 active clients, including 100 of the Fortune 500 and Global 100

• 2019 fiscal year revenue of $281.1 million, up 10.9% year over year
• Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019
• Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

• Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
• Honored with two gold Stevie awards for Company of the Year in 2019,
• The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.