Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating
Procedures) and procedures guided by the Senior Operation Manager/ Reporting Manager.
Follow SOP for Customer Service, VM, Store Ambience, Hygiene && Cash Collection
Maintain floor standards including replenishment and presentation as well as the general
appearance and cleanliness of the store.
Assist Store Manager in managing the day to day operations of the outlet including, coaching,
goal setting, support and development of staff.
Maintain the best retail standards as per the market positioning of the brand
Identify seasonal promos, implement marketing promotions as per guidelines, maximize returns
from promotions. Ensure there is increase in footfalls.
Analyze secondary sales and stock in hand on weekly basis and plan for replenishments.
Responsible for Stock && Pilferage maintenance, perpetual inventory and global stock count to
control shrinkages and pilferages.
Responsible for conserving and protecting company assets and inventory by regular stock take of
assets and merchandise inventory.
Sales - Revenue Targets:
Achieve volume and revenue goals at the assigned Company Store
Achieve personal sales goals and the goals set for the Sales Team at the Store
Target fixation && forecasting at SKU level.
Drive sales and achieve targets of the store through superior customer service, events and
promotions
Assisting Store Manager in planning && execution of micro marketing activities at ground level
Coach each store employee to establish realistic sales goals for each month and develop an
action plan. Offer them advice, support, and motivation to help them meet their sales objectives.
Assist store employees in selling process whenever needed. Enhance the customer shopping
experience by participating in the sales process.
Proactively stay connected to the Customer through various means to evolve and build a long
lasting relationship
Assist Store Manager in MIS Submission of daily / weekly / monthly reports to the Management.
Manage all other matters pertaining to store sales and perform additional tasks as required
Customer Service and Operations:
Ensure that Visual Merchandising is of the required quality and all fixtures are in working
condition at all times.
Ensure positive customer experience being delivered at the store.
Achieve customer satisfaction through development of a customer service oriented culture in the
store.
Strengthen brand identity through focused customer engagement and superior brand experience.
Drive Loyalty Program at the Store to increase repeat business
Respond to and resolve customer complaints in a timely manner.
Handle customer queries and complaints efficiently and courteously
If interested, kindly forward your resume along with the tracker on nbsingh.hrdesire@gmail.com or resumes.hrdesire@gmail.comThanks & Regards,NB SinghTeam Hr Desire9511769442