Job Description

Job Summary:

We are seeking a skilled and motivated ServiceNow developer who has mastered the release management process to design, develop and implement solutions within the ServiceNow platform. The ideal candidate will have hands-on experience developing complex solutions and managing the release lifecycle, including scheduling, coordination, and deployment of releases across the Development, QA and Production instances. This role ensures proper governance, risk assessment and process improvements to optimize ServiceNow releases.



Key Responsibilities:


Design, develop and implement ServiceNow applications and integrations Develop and maintain a structured release schedule for ServiceNow products and platform upgrades. Develop workflows, business rules, UI policies, script includes and client/server scripts. Collaborate with stakeholders to define release scope, timelines and dependencies. Ensure all releases align with ITIL best practice and change management processes. Oversee the deployment process to minimize downtime and business disruptions. Manage ServiceNow upgrades, patches and new feature deployments. Ensure proper documentation and rollback plans for each release. Enforce release management policies, procedures and best practices. Ensure all releases comply with security, audit and compliance requirements Act as the primary contact for ServiceNow release management. Provide regular status updates to leadership and key stakeholders.

You Must Have:


5+ years' experience as a ServiceNow Developer 2+ years' experience leading Release Management activities including code analysis, troubleshooting issues, design of release packages, update sets and assessment of risks Broad and strong understanding of the ServiceNow platform, including ITSM, ITOM and ITBM. Experience with Agile, DevOps and ITIL methodologies Familiarity with CI/CD pipelines, automation tools and ServiceNow upgrade processes. Strong leadership, coordination, communication, and management skills Proficiency in stakeholder management and cross-functional collaboration Experience with enablement and organizational change management

Preferred Qualifications:


Bachelor's degree in information technology, Business Administration, or a related field ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist Experience with ServiceNow Automated Test Framework & Digital Product Release Experience working in a large enterprise environment ITIL v4 certification

We Value: Ability to anticipate customer needs Initiative-taking and problem-solving abilities Results-oriented and data-driven decision making Adaptability to evolving organizational needs and processes Commitment to delivering high-quality solutions that meet business requirements Passion for optimizing, automating, and transforming processes and driving continuous improvement Ability to prioritize effectively and manage multiple tasks simultaneously Customer, end user, and stakeholder empathy Servant mindset





Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.