Job Description

Title - Software Product Manager III

About the role

The Bank Transformation team is seeking a highly motivated and experienced Product Manager. This role focuses on designing, developing, and optimizing customer-centric product onboarding journeys. This individual will be responsible for creating seamless and intuitive experiences that enable customers to easily onboard to products and services, whether through digital channels or with distribution team support. Collaboration with business product teams, distribution, compliance, marketing, and operations will be necessary to ensure a cohesive and compliant customer experience.

What you'll do

Define and champion the product vision and strategy for customer onboarding journeys across the distribution network, aligning with the overall bank transformation goals and business objectives. Collaborate with business product and marketing to conduct thorough user and market research to understand customer needs, pain points, and preferences related to product onboarding, identifying opportunities for innovation and improvement. Translate product strategy into detailed requirements and prototypes for digital and in-branch onboarding processes, working closely with UX/UI designers and engineering teams. Manage the product backlog and roadmap for customer onboarding initiatives, prioritizing features based on customer impact, business value, and technical feasibility. Partner with business product managers to ensure adherence to industry regulations, including KYC (Know Your Customer) and others Define, track, and analyze key performance indicators (KPIs) for customer onboarding, such as time to value, conversion rates, and customer satisfaction, to measure success and identify areas for optimization. Act as a subject matter expert on customer profiles and onboarding, advocating for customer needs. Communicate effectively with diverse stakeholders across the organization, including executive leadership, engineering, design, marketing, and distribution teams, to build consensus and drive product initiatives forward.

What you'll bring

Experience in product management or a related field, with a proven track record of managing end-to-end customer journeys and delivering successful products. A strong understanding of customer experience principles and user journey mapping, with a passion for building customer-centric products. Familiarity with regulatory requirements such as KYC is a bonus. Excellent analytical skills and a data-driven mindset, with the ability to interpret metrics, draw insights, and make informed decisions. Strong communication, leadership, and stakeholder management skills, with the ability to influence and collaborate effectively across teams. An ability to thrive in a fast-paced and evolving environment, balancing rapid improvements with long-term strategic planning. Experience with agile development methodologies (e.g., Scrum) and tools (e.g., Azure). * A customer-centric mindset and a genuine desire to understand and address customer needs.