Job Description

Designation

: Sales and Support Specialist (Customer Happiness Department

Skills and Responsibilities

Job Title:

Sales and Support Specialist (IT Services & SaaS)

Location:

offline

Type:

Full-time

Experience:

1-2 years preferred (freshers can apply)

Salary:

?12,000 - ?65,000/month + Incentives

About Us:

We are a fast-growing IT and SaaS company offering products like AI chatbots, WhatsApp marketing tools, websites, and automation services. We're hiring a

Sales and Support Specialist

to handle leads, support clients, and ensure smooth onboarding and retention.

Key Responsibilities:

Sales:

Respond to incoming leads via WhatsApp, email, or website Understand customer needs and pitch relevant solutions Conduct live product demos and explain pricing Follow up regularly and close deals Keep lead data updated in CRM To spend around 2-4 hours per day on chat support, 1 hour on webinar, and around 3 hours on outbound calling.

Support:

Assist customers during onboarding Guide users on setup and usage Solve basic issues or escalate to tech team Provide fast, friendly communication on WhatsApp, email, or call Focus on customer satisfaction and retention

Requirements:

Strong verbal and written communication (English & Hindi) Basic understanding of IT/SaaS tools preferred Patience and customer-first mindset Familiarity with CRM, WhatsApp Business, or email tools is a bonus Willingness to learn and adapt quickly

Perks:

Fixed monthly salary + incentives Flexible work hours (remote available) Learning opportunities in sales, product, and support Certification after 6 months Growth-oriented team culture

How to Apply:

Email your resume to

hr@sprouto.net

or
WhatsApp us at

9638409072

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?60,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Paid sick time
Work Location: In person