Process Trainer International Voice Process

4 - 9 Years Years    Thanesar, Mumbai, Thane, India

Job Description

    Dear Candidate,
    We are looking for Process Trainers for our Company.
    Position Title: Process Trainer
    Process: International Language Interpreter
    Site : Mumbai
    Reports Directly to: Business Unit Manager
    Position Overview
    Process Trainer is responsible to ensure that all process training is completed accurately in the given scheduled hours. Assisting the Business Unit Manager in meeting the clients needs with respect to training of new joiners.
    Minimum Qualifications
    Education: HSC or any Business Degree
    Experience: At least two year experience in training agents for a customer service process

    • Conducting process training for new agents.
    • Adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client
    • Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters)
    • Demonstrating innovation in training and assessment of agents
    • Drive C-Sat to add value to the Process and customer
    • Designing training module and updating it as and when required
    • Increasing the customer service skills of trainees in terms of enhancing telephone etiquette, communication and listening skills
    • Doing Training Need Analysis (TNA) and identify the gaps between the expected and current capability

    Candidate Profile
    • Must have excellent presentation and communication skills.
    • Inclination towards process improvements
    • Trained agents on customer services process

    • Clients
    • Business Unit Manager
    • Project Leader
    • HR Manager
    Please Note we require trainers with fluency in either of the below languages ( English is a mandate plus any regional language)
    1. English Urdu
    2. English Punjabi
    3. English Gujarati
    Candidates who have trained on International Customer Service background preferred.

    Interested candidates can share their resume at [email protected]
    HR Team
Please refer to the Job description above

Skills Required

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Job Detail

  • Job Id
  • Industry
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Thanesar, Mumbai, Thane, India
  • Education
    Not mentioned
  • Experience
    4 - 9 Years Years
  • Apply By
    Sep 22, 2018
  • Job Posting Date
    Jun 24, 2018