Job Description

There is an immediate opening with a leading Pharma MNC based at Hyderabad. If keen pls call Meeta at 9811967450

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- As the People Process Improvement Analyst you will drive innovation through continuously improving HR processes in order to consistently deliver a superior and personalized employee experience. This will involve critical review of current people processes from an employee experience perspective, partner for process redesign and implementation via the current technology and vendor stack.

- Designed baseline process flows for Learning & Strategic Workforce Planning

- Support the conduct of global design workshops to finalize L&D processes with relevant stakeholders that can potentially impact a workforce of employees

- Contribute to the design of process taxonomy and Key Design Decisions

- Designed & peer reviewed Standard Operating Procedures (SOPs) for critical HR processes

- Support PMO and governance efforts through dashboards/progress trackers and timely communication with relevant internal and client stakeholders

- Designed process flows and Work Instructions for 6 countries across EMEA to facilitate transition into new operating model

- Performed activity & effort analysis to arrive at optimal FTE count

- Designed recommendations on activities to be transitioned to Shared Services from local HR Teams and viceversa to enable efficient ways of working

- In this role you will partner with senior HR leadership, business sponsors and stakeholders to proactively identify solutions to meet business needs and deliver value. You will proactively consult with stakeholders to identify and implement best practice solutions and process improvements, informed through evaluating industry trends and performance to goals.

- We measure success by the ability to streamline HR processes, improve process quality, and drive continuous improvement initiatives. Ultimately, your efforts should result in increased efficiency, reduced errors, and improved employee experience.

Key Responsibilities:

- Lead the design and optimization of HR processes including onboarding and offboarding procedures and improving overall HR service delivery.

- Challenge existing process frameworks and ways of working/thinking to bring about efficiencies

- Partner with CoE teams, HRIT, and DPEX teams on driving process standardization and/or optimization based on baseline process frameworks, for all new and ongoing large-medium scale HR digital interventions.

- Build SOPs and process flows for each process with a rigorous framework and mechanism to track decisions around change for traceability

- Monitor and assess processes from the lens of accuracy, compliance, and customer satisfaction, identifying areas for improvement.

- Design a Continuous Improvement framework around HR Process Excellence that delivers processes that speak to employee experiences, in line with 3 pillars.

- Use data and analytics to assess the effectiveness of HR processes and provide recommendations to improve future strategies

- Establish key performance indicators (KPIs) and regularly report on process performance. Your reports will help highlight areas for enhancement and provide insights for decision making.

- Proactively identify process gaps or inefficiencies that can result in time saved or better employee experiences

- Lead change management efforts related to process enhancements and improvements, ensuring a smooth transition for all stakeholders.

- Review/Audit management practices and policies and their impact and provide innovative ideas and solutions.

- Develop mechanisms/ collaterals for stronger process understanding, assimilation and adoption

- Create informal and formal networks to seek feedback on impact

Knowledge, Skills and Attributes:

- A strong understanding of HR shared services operations, HR processes, and industry best practices.

- Proficiency in process mapping, optimization, and redesign methodologies.

- Experience with Lean Six Sigma or similar process improvement methodologies.

- Strong analytical and problem-solving skills to identify process bottlenecks and improvement opportunities.

- Experience in supporting large end-to-end cross-functional process excellence/ improvement initiatives

- Ability to manage ambiguity, risk, and changing direction of initiatives and strategies

- Experience working with a geographically dispersed team

- Demonstration of successful interactions with cross-functional business partner

Qualifications:

- A full-time MBA degree

- A minimum of 6 years of experience in HR shared services, process design, or continuous improvement roles.

- Certification in Lean Six Sigma or process improvement methodologies is preferred.

- Proficiency in HRIS systems and workflow automation tools.

- Strong project management skills and experience leading process improvement projects

- Operating Network

Internal: HR Direct Team, GBS, RecruitEase, HR Business Partners, DPEx Team, Compliance and Legal Teams

External: Consultants & other external vendor

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