Job Description

About the Role:

We're looking for a proactive and detail-oriented

Operations Coordinator

to manage day-to-day coordination between our washers, ironers, delivery team, and CRM/customer support team. This is a

key role

responsible for ensuring that laundry operations run smoothly, orders are processed on time, and internal communication flows effectively across departments.

Key Responsibilities:

Coordinate daily workflows between washing, ironing, and delivery teams to avoid delays or mix-ups. Work closely with the

CRM team

to track urgent orders, escalations, and customer instructions. Prepare and update the

daily team rosters

to ensure proper shift coverage. Ensure all orders are processed on time and dispatched as per SLA. Maintain the

order management dashboard

to flag any stuck/delayed orders and follow up for resolution. Act as the

first point of contact

for internal teams to resolve operational bottlenecks. Maintain logs of daily issues and ensure learnings are applied in future processes. Coordinate with delivery boys for pickups/drop-offs when changes or exceptions arise. Take ownership of

order readiness tracking

and highlight capacity mismatches. Support the operations lead/founder in any ad hoc duties related to workflow improvement.
Job Type: Full-time

Pay: ?13,301.54 - ?25,000.00 per month

Schedule:

Day shift
Work Location: In person