Job Description

India Bengaluru, India Hybrid Customer Team Prof Services Management Regular 6592

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Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark:

The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction, and attainment of business goals. The Implementation Manager plays a key role in driving team performance, process improvement, and cross-functional collaboration across the organization. The Implementation Manager reports to the Director of Professional Services, supporting the Global Professional Services Team.

You'll Get To:

Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget Monitor and manage team performance, utilization, and key financial and operational metrics Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution Foster a high-performing, collaborative, and client-focused culture Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices

What You'll Bring:

Bachelor's degree in Business, Accounting, or related field, or equivalent work experience 7+ years of experience in professional services, consulting, or software/SaaS implementation 3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams Proven ability to drive results and accountability across a team Strong organizational and leadership skills, including experience developing and mentoring high-performing teams Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders Deep understanding of accounting and financial close processes; CPA preferred Proven track record of managing multiple, complex projects concurrently Strong business acumen and customer orientation Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project) Experience managing billable services resources and meeting or exceeding utilization targets Ability to thrive in a fast-paced, dynamic, and ambiguous environment

We're Even More Excited If You Have:

Experience with large scale ERP systems including SAP and Oracle preferred Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments Experience leading offshore teams or shared services centers Experience supporting global customers and collaborating across regions and time zones Proven ability to scale operational processes for offshore services teams Demonstrated success driving process improvement and operational excellence in a services organization

Thrive at BlackLine Because You Are Joining:

A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.