Job Description

Why Patients Need You
Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
What You Will Achieve
We are seeking a highly motivated individual to join Pfizer’s Digital Solution and Service Management organization.
Our team is responsible for operations of all core digital systems across Customer Experience, Commercial Enablement and Market Facing Solutions globally. Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions. Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence. The Manager, Solution and Service Management is a critical role in helping us achieve our mission
We are looking for candidates with extensive experience in the administration and maintenance of Salesforce systems. This role will provide technical leadership within the Market Access and Revenue Management team, responsible for managing support and operations of Patient Services suite of applications built on Salesforce platform. This role will maintain stable, compliant, and reliable systems, engaging with customers and service providers to resolve issues, and partnering with solution delivery to deploy new solutions and capabilities.
How You Will Achieve It

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  Accountable for the quality of Salesforce administration and application support for the assigned Market access and Revenue Management applications.
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  Maintains the stability and usability of the Salesforce platform by performing application maintenance, managing support for incidents related to Salesforce applications, and contributing to Salesforce software releases by delivering configuration tasks and features.
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  Create and enforce security standards throughout the platform with proficiency in creating Salesforce profiles, allocating roles, and managing access.
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  Knowledge of importing data and generating Salesforce reports
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  Provide technical SME support for support area, maintenance, and enhancements.
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  Develop/maintain Apex classes, Triggers, Validation Rule, Workflow Rule, Approval Process, Lightning Web Components, Data Loader, and Visualforce Pages on the Force.com platform to customize applications according to functional needs.
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  Confirm the technical design and integration requirements with various systems to support processes that require data exchange
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  Works closely with the core platform team when upgrades occur, or new applications are put into production
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  Works on application maintenance releases and system patching, promotes code between environments, resolves any collisions or discrepancies.
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  Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage transition of projects to long-term support.
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  Identify continuous improvement opportunities and engage others to define an appropriate approach and deliver results
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  Maintain key metrics for quality, efficiency, and performance. Identify areas for improvement, agree and implement improvement plans with Digital Business Partner.
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  Manage and report team progress related to the work efforts of responsible areas.
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  Ensure all application support activities and actions are compliant with SDLC processes and procedures.
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  Prepare and deliver operational updates to business stakeholder groups and solution delivery leads.

Qualifications
Must-Have

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  Bachelor’s degree required, preferably in Computer Science, Engineering or related field
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  5+ years of relevant experience as a Salesforce Admin
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  Experience in Health Cloud, Sales Cloud or Service Cloud
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  Experience in building Custom Apps and Objects
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  Experience in Lightning components and creating custom views
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  Experience supporting pharmaceutical/Revenue management applications
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  Excellent written, interpersonal, and oral communication skills, communicate and liaise broadly across functions and the global organization.
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  Deep knowledge of SDLC processes and compliance related activities.
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  Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment.
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  Strong analytical, critical thinking, and troubleshooting skills
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  Ambition to learn and utilize emerging technologies while working in a stimulating team environment.

Nice-to-Have

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  Knowledge of systems within Market Access and Revenue Management function.
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  Salesforce Admin Certification
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  Process-oriented with strong organization, project management and coordination skills.
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  Ability to adapt to changing working conditions and work assignments, to be open, and motivated to learn and adopt new ideas and concepts.
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  Experience managing vendors and contracted resources in both a staff augmentation and outsourcing model

Work Location Assignment: Remote

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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