Helpdesk Associate
Job Description
In these roles you will be responsible for:
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
Record, Update and Escalate Support issues to the next level in a timely manner.
Support all IT onboarding activities for end-users .
Work with our internal IT Teams on system testing, integration and maintenance. .
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
Seek, Suggest, Evaluate and implement process and Technology improvements. .
Willing to learn & grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills. . Exceptional customer service skills. . Great Team player . Great communication skills, comfortable working with various stakeholders . Strong troubleshooting skills, bug finding, and resolution . Ability to work independently within a diverse global team . IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
In addition, preferable skills and behaviors include: . Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. . Knowledge in Desktop Support . Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
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Job Detail
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Job IdJD2969681
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear