Contact number : 9953611851(call only 10:00AM-7:00PM)
Serve as the first point of contact for customers seeking technical
assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and
pertinent questions
Determine the best solution based on the issue and details provided
by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the
appropriate internal team
Identify and suggest possible improvements on procedures
Requirements
Contact number : 9953611851(call only 10:00AM-7:00PM)
Proven experience as a help desk technician or other customer
support role
Tech savvy with working knowledge of office automation products,
databases and remote control
Good understanding of computer systems, mobile devices and other
tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
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