Urgent Hiring For Tech Support 9953611851

0 - 1 Year    DELHI, India

Job Description

Contact number : 9953611851(call only 10:00AM-7:00PM)
Serve as the first point of contact for customers seeking technical 
assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and 
pertinent questions
Determine the best solution based on the issue and details provided 
by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the 
appropriate internal team
Identify and suggest possible improvements on procedures

Requirements

Contact number : 9953611851(call only 10:00AM-7:00PM)
Proven experience as a help desk technician or other customer 
support role
Tech savvy with working knowledge of office automation products, 
databases and remote control
Good understanding of computer systems, mobile devices and other 
tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered

Skills Required

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Job Detail

  • Job Id
    JD483530
  • Industry
    BPO/ITES
  • Total Positions
    16
  • Job Type:
    Full Time
  • Salary:
    15000-20000
  • Employment Status
    Permanent
  • Job Location
    DELHI, India
  • Education
    Any Graduate
  • Experience
    0 - 1 Year
  • Apply By
    Feb 13, 2020
  • Job Posting Date
    Nov 15, 2019