Job Description

Profile:

D2C Ecommerce Executive (Shopify)

Experience:

1-2 years of experience in E-commerce operations (D2C preferred)

Salary Range:

?20,000 - ?25,000 per month

Department:

E-commerce / D2C

Reporting To:

E-commerce Manager / Operations Head

Job Summary:

We are looking for a proactive and detail-oriented E-commerce Operations Executive to manage our direct-to-consumer (D2C) website operations through Shopify. The ideal candidate will be responsible for order processing, payment verifications, customer interaction, courier coordination, and managing ads billing. You will act as a key operations link between the website, payments, shipping, and customers.

Roles :

Website Operations (Shopify):

Handle product listing, content updates, and pricing changes on Shopify. Manage order processing, including custom orders, and update order status in internal sheets. Perform regular Shopify maintenance such as page updates, homepage banners, or layout tweaks.

Order & Payment Handling:

Verify and reconcile payments from Razorpay with orders. Conduct daily mail checks from Shopify and Razorpay for order/payment alerts. Maintain accuracy in Order Sheets and handle different IT billing entries for customized orders.

Customer Interaction & Support:

Handle 1-on-1 customer communication via WhatsApp and Instagram for queries, complaints, and order assistance. Update customer feedback or requests in the order sheet for team reference.

Logistics & Fulfillment:

Generate shipping labels, perform billing entries, and ensure timely handover to courier partners (DTDC, Tirupati, etc.).
Manage Shiprocket platform, tracking, and billing coordination. Ensure OMS (Order Management System) entries are fulfilled and up-to-date.

Digital Ads & Finance Coordination:

Coordinate with Ads team for Facebook and Google Ads performance or issues. Track and maintain billing/payment records related to Ads and Courier partners.

Required Skills:

Working knowledge of Shopify admin panel Familiarity with payment gateways like Razorpay Strong hands-on skills in Excel and Google Sheets (Order Sheets, Data Entry) Communication skills for customer interaction on social platforms Detail-oriented mindset with ability to manage multiple daily tasks Basic understanding of OMS, shipping platforms like Shiprocket

Preferred Qualifications:

1-2 years of experience in E-commerce operations (D2C preferred) Prior experience handling Shopify + Razorpay + Shiprocket stack Graduate in Business Administration, Commerce, or similar field