Loyalytics is a fast-growing Analytics consulting and product organization based out of Bangalore. We work with large retail clients across the globe helping them monetize their data assets through our consulting assignments and product accelerators. We are a young dynamic team of 100+ analytics practitioners working on some of the most cutting-edge tools and technologies.
Who we are:
Technical team: A team full of data scientists, data engineers and business analysts who work with 1M+ data points every day.
Market Size: Massive multi-billion $ global market opportunity.
Leadership: Combined experience of 40+ years of experience in the industry.
Customers: Word-of-mouth and referral driven marketing to acquire customers like big retail brands in GCC regions like Lulu, GMG, among others (Strong product-market fit).
What makes us stand apart: 10 years old bootstrapped and 100+ people company that is still hiring.
What You'll Do
Front-line ticket owner
: Monitor and triage all client tickets in Zendesk; acknowledge requests quickly and set clear expectations on next steps and SLAs.
First-level troubleshooting
: Reproduce issues, gather logs/screenshots, check configuration settings, and resolve common questions before escalating to Product/Engineering.
Knowledge-base builder
: Document fixes, FAQs, and "how-to" guides as you learn the platform; keep articles up to date.
Proactive communicator
: Provide regular ticket updates, flag blockers early, and follow up until closure to ensure an excellent client experience.
Feedback conduit
: Capture recurring pain points and user suggestions and relay them to Product for roadmap consideration.
What Makes You a Great Fit
Strong appetite to learn
technical SaaS products, new workflows, and troubleshooting tools.
Clear, confident written and verbal communication
.
Analytical mindset
- you enjoy digging into "why" something broke, not just "what" broke.
Organised & dependable
- you follow through on every ticket until the client is satisfied.
Team player
- comfortable collaborating with Customer Success, Product, and Engineering.
Nice to Have (not mandatory)* Exposure to any help-desk software (Zendesk, Freshdesk, etc.).
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