Customer Service Team Lead
Job Description
We are hiring Customer Service Team Lead in Delhi. Its work from office Experience- 2 to 4yrs (1year team lead experience must) Salary 5 LPA (36 in hand) 2 rotational off Shift 12pm to 9pm Location -Badarpur New Delhi
What you will do in this role \' Manage post-sales experience and service of premium members of Shaadi SELECT. \' Mentor and develop the team. \' Effectively manage shift operations. \' Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). \' Handling Escalation calls of Customers. \' Track Customer Satisfaction & ensure closure of complaints. \' Strong Rapport building skills with Team & stakeholders, manage attrition in the team. \' Evolve more effective work process for improving customer interactions. \' Constantly monitor & review performance metrics for achievement of objective. \' To effectively manage Contact Centre operations for constant performance achievements. \' Identify relevant training needs of agents & ensure effective implementation. \' Interface with IT/HR/ Training/Quality in order to improve the team\'s Performance. interested candidate send resume at [HIDDEN TEXT]
Monster
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Job Detail
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Job IdJD3012631
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationNot mentioned
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ExperienceYear