Job Description

Role: Customer Support Executive No. of Opening : 1 Qualification: Graduation and above Job Responsibilities: The primary job roles and responsibilities of a support executive include: * A professional approach in answering calls and chats and provide relevant information for a global software, taking input of issues faced by customers and providing redressal thereof * Must be fluent in speaking & understanding English & comfortable with writing in English as well. * Must be comfortable with rotational shift, involving night shifts at times * Has worked in client/customer facing roles before (which doesn\'t include interacting with drivers & delivery agents) * Should be comfortable in working with softwares, use excel, word doc & pdfs * Maintaining records of calls and interactions * Handle complaints /issues on chatting portal and call, provide appropriate solutions over calls & emails and alternatives within the time limits * Escalate unresolved queries to respective departments for accurate redressal * Male candidates only. Must live in or around Kolkata. Good to have a 2wheeler or atleast know to ride one Competencies and Skills Required It is very important for the executive to have fluent English communication skills 1. Good listening and problem-solving skills 2. Good writing skills 3. Ability to take and handle stress and pressure 4. Good interpersonal skills Roster will be as follows: Job Type: Full-time Salary: 9200,000.00 - 9250,000.00 per year Schedule:

• Night shift
• Rotational shift

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)