Job Description

Understand customer deployments and map them to Kyndryl (IBM) Resiliency Orchestration solution, provide product implementation and support, and support DR drills as needed. Conduct field customizations of Kyndryl (IBM) Resiliency Orchestration products to meet customer requirements.
Responsible for interfacing with the customer and partners on implementation projects to ensure site readiness before implementation.
Interface with customers as well as our partners on implementation projects to ensure site readiness before implementation.
Ensure SLAs are met and guarantee process compliance
. Identify, investigate, debug and resolve issues by working closely with clients and internal teams (support and engineering). If required suggest/provide work arounds to get the customer up and running. Roll-out patches/fixes provided by engg/backend team/s.
May Travel for implementations or consulting requirements. Skills
Required Technical and Professional Expertise
Operating Systems - Hands on expertise in Solaris/Aix/HPUX/Linux and Windows
Scripting - Working experience in shell or Perl, TCL, Python etc., is must. Should be able to write scripts to integrate with different technologies using CLI's/API's.
Databases - Hands on experience with databases (Oracle, Sybase, DB2, MS-SQL,MYSQL)
Storage Desirable, hands on exposure to SAN-based storage/backup products Strong understanding of BCP/DR (IT)
Consulting capabilities in the above-mentioned areas
Ability to assertively work with senior management/CIO/CTO and talk confidently
Excellent Communication skills
Additionally, the prospective candidates must have higher levels of expertise and ownership.
They must be able to work independently as well as in a team, should be able to take care of some level of consulting with customers, and support the sales/pre-sales team. Education & Experience Required For CRO SME
Bachelors degree in Computer Science (BE, B Tech, MCA)
5 to 7 years experience. For Senior CRO SME
Bachelors degree in Computer Science (BE, B Tech, MCA)
8 to 10 years experience. Preferred Technical and Professional Experience

Bachelors degree in Computer Science (BE, B Tech, MCA)
5 to 7 years experience. For Senior CRO SME
Bachelors degree in Computer Science (BE, B Tech, MCA)
8 to 10 years experience. Required Education
Bachelor's Degree
Preferred Education
Master's Degree
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required