Key Responsibilities of Sales Tele Callers
? On time reaching out of digital marketing leads , leads sent through WhatsApp , google my business , Ecom etc.
? Generating leads segment wise – iPhone, iMac, iPad & iWatch ? Handling both inbound and outbound calls
? Be customer-centric
? Obtaining customer information and other relevant data in reaching out the customer easily
? Asking few basic questions to the customer to understand their requirements
? Explaining about the current offers and validity of the offers / discounts
? Taking and passing the leads to the respective store managers as per the customer geography
? Maintaining the database of each and every customers
? Contacting existing customers as well as prospective customers for conversion as and when required
Key Competencies of Tele caller
? Prior experience as a tele caller or similar.
? Computer literate.
? Good interpersonal skills and attention to detail
? Exceptional oral and written communication skills.
? Ability to switch your communication style on a whim.
? Capacity to receive critique without internalizing it.
? Ability to work in a team or individually as and when required. ? Ability to manage and handle multiple tasks.
? Hard-working individual.
? Good time management abilities
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