Key Responsibilities:*
1. Customer Support:
- Respond to customer inquiries via live chat, providing accurate and helpful information.
- Resolve customer complaints and issues in a timely and professional manner.
- Escalate complex issues to senior support agents or technical teams.
2. Communication:
- Engage with customers in a friendly, empathetic, and professional manner.
- Provide product information, troubleshooting tips, and solutions.
3. Issue Resolution:
- Troubleshoot and resolve technical issues.
- Follow up with customers to ensure issues are resolved.
4. Documentation:
- Document customer interactions and feedback.
- Update CRM or support software with customer information and issue resolution details.
5. Performance Metrics:
- Meet chat response time, resolution rate, and customer satisfaction targets.
For more information contact our HR Kabeer +91 9O84-967-336
Job Types: Full-time, Permanent, Fresher
Pay: ?19,046.47 - ?34,706.98 per month
Benefits:
Work from home
Work Location: In person
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