Job Description

In these roles, you will be responsible for:

• Expertise in RCM.
• Provide trend analysis of issues and solutions to customer.

• Should have coding certificate (CPC, COC, CCS)
• Respond to customer requests by phone and/or in writing to ensure timely resolution
• Maintain and ensure adherence to SOP guidelines by team members.
• Provide monthly feedback to team members on their performance.
• Provider guidance to the team members to effectively complete the assigned task.
• Conduct meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials to the teams.
• Ensure complete adherence to TAT and SLA's as defined by the customer
• Maintain patient confidentiality and strict adherence to HIPAA
• 8+ years of experience working on Revenue Cycle Management regarding medical billing.
• Good understanding and working experience of End to End Claim Resolution model
• Excellent interpersonal, verbal and written communication skills
• Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
• Provides supervision to a small or moderately sized team of operational, production, service or administrative personnel.
• Administers policies and guidelines that directly affect teamwork activities.
• Establishes deadlines for completing assignments.
• Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge.
• Oversees department to ensure goals are met and service levels adhere to established quality standards.
• Demonstrates highly developed leadership, interpersonal and client relationship skills.
• Resolves difficult and unique client questions and complaints, through resolution and closure.
• Provides direction regarding departmental policy and procedures.
• Provides expertise and guidance on technical or procedural issues.
• Serves as liaison between staff, clients, leadership and various departments.
• Strong client service skills and leadership capabilities.
• Strong knowledge, understanding and application of project management principles and methodologies.
• Strong analytical / problem solving skills.
• Ability to develop operational and strategic plans.