Bpo Business Sys. Analysis Analyst

Year Chennai, Tamil Nadu, India

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Provides end user support for a specific application and translates those needs for developing test plans while learning about the application and client.
Participates in application implementations and tests end user processes.
Assists with the creation of presentations and other materials for end user training.
Interacts with clients, both internal and external, to supply information.
Develops customized queries and reports utilizing basic table matrices.
Logs and tracks problems / work tickets with external product vendors or support organizations

Skills Required

Knowledge of system development methodology, project management and system architecture.
Demonstrated analytical / problem solving skills.
Solid influencing and communication skills.
Ability to translate between non-technical business users and technical IT resources.
Strong client service attitude.
Organizational and time management skills.

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