Job Description

JOB TITLE: ASSOCIATE ENGINEER CAREER LEVEL: C1

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

About astrazeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

About our it team

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

About the role

/ Capsule The candidate is expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents. The Senior Engineers should have specific, deep understanding and expertise in any of the two or three technology platforms below listed:

• Windows 10 OS, MS O365 and the version lifecycle of these products
• InstallShield and Flexera Adminstudio, Application Packaging
• Microsoft SCCM Administration and Deployment, Tanium, Adaptiva One site.
• Security Patching, Vulnerability Management, Client Device Backups
• Mac OS, VPN, Printing and VM management for Clients
• JAMF for MacOS Management, Print service Management (VPSX/LRS Solutions)
• Intune / MSIX / VB-Scripting and PowerShell
• Knowledge in Flexera Software Store
• Microsoft Defender

Typical Accountabilities

• Responsible for ensuring availability and performance of the supported technology/platform services.
• Initial triaging, and remediation if possible, of all P1, P2, P3, and P4 incidents.
• Responsible for advancing incidents from events to CC/SD on outage Incidents.
• Responsible for updating Knowledgebase articles.
• Responsible for incident queue management.
• Responsible for mentoring the team members.
• Responsible for Vulnerability Management for Operating System and Applications
• Responsible for working on Incidents, Changes, Service Request, RCA Investigation & Problem Requests
• Responsible for creating and updating Known Error documentation.
• Woking on ITIL Process.
• Responsible for Managing Global Print server management and support
• MacOS Complete E2E Support – OS Migrations / Compliance Checks / Package Creation and Deployment using JAMF
• Windows Application Management and Supportability – Example., VPN-AnyConnect / Privilege Guard
• Virtual Machines Build and Shell Creation using vSphere
• Browser Services Supportability – ActiveX / URL-Redirections / Browser Compatibility and Configuration issues
• MBAM Tool management for Bit locker recovery/services
• Responsible for providing Technical Solution for Projects with Software Packaging
• Managing E2E Lifecycle of software in production environment
• Responsible for Intune Enrolment and Managing Intune Policies/update rings
• Responsible for managing Windows Defender Rules
• Responsible for Application Deployment and Compliance
• Responsible for SCCM Infra Management and Upgrade
• Responsible for OS-Lifecycle Management and Feature Upgrade
• Driver Deployment for OS

Education, Qualifications, and Experience

Essential

• Bachelor Degree or equivalent with 6 to 8 years Operational experience.
• Experience in managing Incidents, Problems, changes and capacity management aspects.
• Demonstrated ability handling large number of incidents via. Any ITSM tool
• Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
• An ability to work effectively in a matrix organization is essential
• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence
• Technical Certification in any one of the requested Technology/platform essential.

Desirable

• Diploma\Bachelor’s degree
• Multi years of work experience in Technical teams working in Shifts.

Skills and Capabilities

Essential

• In Depth Knowledge on Windows 10 Operating system and their capabilities.
• Experience with Service Now ITSM tool is preferred.
• Operational experience with Windows 10 in Application Management and Driver Management.
• Operational experience with Microsoft SCCM infrastructure and Deployments using SCCM.
• Experience in MS Office 2016 and products to a level of providing support on the package as whole.
• Application Management with packaging methodologies using InstallShield and Flexera Adminstudio.
• Working experience on Mac OS, Print Server methodologies with centralised solution printing.
• Operational experience in remote management of devices using remote support tools.
• Experience with using Knowledge articles and documented SOPs to resolve tickets.
• ITIL Knowledge on Change, incident and problem management. Must be strong in interpersonal communication and should have handled Priority issues and customer call and partner concerns.
• Able to grasp and understand new technological trends / concepts.
• Must possess good problem solving and communication skills.

Desirable

• Expert level of Experience in end to end Client state management with respect to managing Incidents, Problems, changes and capacity Problems, changes and capacity management aspects
• Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support
• Ability to work effectively in a matrix organization is essential.

WHY JOIN US ? We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters. SO, WHAT’S NEXT? Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can. WHERE CAN I FIND OUT MORE? Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.