Associate Backup & Recovery Engineer

Year    Mumbai, Maharashtra, India

Job Description

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.



As a Backup engineer you will provide a daily status into enterprise backup, schedules jobs to ensure all Windows and Linux systems are appropriately backed-up. The primary purpose of this position is to assist with managing and maintaining backup and recovery environments, to ensure high levels of availability and success around customer backup job activity and disaster recovery. This position will focus on the operational stability and maintenance of enterprise backup and recovery environments, located in QAD Cloud data centers.

What you'll Do:

  • Monitor and maintain Cloud customer server backups and DR replication.
  • Recover Cloud customer server environments from backups or DR images when required..
  • Document configurations and maintain documentation to be utilized by Operations and Maintenance teams.
  • Adhere to existing Cloud processes and best practices.
  • Troubleshoot system issues and respond to incoming support requests.
  • Check logs as required. Troubleshoot and resolve technical issues.
  • Provide end-to-end technical support via telephone, email and/or chat.
  • Become a subject matter expert in Veeam, AWS Cloud Endure, Commvault and other Cloud backup and restore technologies as appropriate.
  • Participate in new product training as required to assist with supporting Cloud backup and recovery environments.
  • Follow directions and instructions from Backup and Recovery team lead and Analysts/Engineers.
Qualifications
  • Bachelor of Science degree with 1-3 years of technical experience in Computer Science, Information Technology, Engineering or other related fields.
  • Experience in information technology and working with technical teams.
  • Experience with virtualization technologies: VMware, vSphere, vCenter Server, ESXi, Cloud Endure.
  • Proficiency with Linux & Windows OS administration.
  • Supporting database/application level backups and restores (SQL, Oracle, postgres etc)
  • Strong troubleshooting and problem-solving skills to proactively identify issues, root cause analysis, and both temporary and permanent solutions.
  • Ability to comprehend complex software, hardware, and networking concepts.
  • Ability to manage and organize multiple tasks with frequent interruptions.
  • Excellent written and verbal communication skills.
  • Experience documenting and maintaining configuration and process information
  • Strong customer service skills
  • Ability to establish positive working relationships and work as a team player in a managed services environment
  • Ability to provide guidance and leadership to less experienced technical team members.
  • Experience with storage-area network (SAN) technologies:
  • Backup/recovery solutions such as Commvault, EMC DPS (Avamar), Veeam, AWS Cloud Endure.
  • Developing data backup and recovery processes.
  • Developing monitoring processes to maintain data integrity.
  • Developing and executing disaster recovery plans.
Additional Information
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
  • Compensation packages based on experience and desired skill set
About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

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Job Detail

  • Job Id
    JD2920979
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year