Analyst B1

5 to 8 Years    Mumbai (Maharashtra)

Job Description

Summaryy
The Analyst is a Subject Matter Expert (SME) within the team and is responsible for processing and auditing transactions in a timely and accurate manner as per the client specific standard operating procedures. The Analyst is responsible for coaching / training of new hires, metrics / reporting and updating SOPs. The Analyst works with the manager to identify issues, opportunities for improvement and recommends / implements solutions. The Analyst should be able to perform complex transactions and provide support to other colleagues in the team. This role may be leveraged across multiple client teams.

Responsibilities

Acquire process and system knowledge from domain expert (Internal/Client) & be process certified.
Participate in role related training programs.
Responsible for processing transactions of low to high complexity.
Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets.
Responsible for managing work allocation process in consultation with Management.
Provide prompt responses to queries from Internal or External stakeholders
Resolve process-related queries raised by colleagues
Perform quality audit, and provide timely task-related feedback to colleagues
Cascade process-related updates to colleagues
Identify, share, and support operational improvements & processing challenges.
Develop training content and facilitate process-related training
Responsible for resolving customer/client issues, including conducting research, analyzing trends, supporting preparation of RCA (Root Cause Analysis) and implementing action plan

Responsible for Review/Update Standard Operating|Procedures (SOPs)
Participate in knowledge transfer for transitioning work from client (internal and external)
Ensure timely and accurate service delivery as per client SLAs and adherence to client contractual commitments
Actively participate in client (internal and external) /third party calls/ meetings
Perform functional testing activities as per business requirements
Responsible for process-related reports
Responsible for Reporting technical and system related issues to the helpdesk, reviewing process level impact and executing mitigation plan.
Follow Data Privacy and Code of Conduct standards
Ensure compliance to Time Recording guidelines
Adherence to floor policies, team schedule and leave plans

Competencies

Passion for results:
Be committed to perform the job to the highest possible standard
Display drive to achieve results in the face of hurdles Client Centricity:
Ask questions and show keenness to understand client perspective
Meet timelines with minimal or no escalation
Demonstrate responsiveness to client needs and requests, and understand the customer's needs and provide acceptable solutions by bringing contextual nuances in deliverables Effective Communication:
Listen intently and ask questions to clarify understanding
Understand given data and structure further communication based on the understanding
Considers the stakeholders perspectives & interests in building solutions to the problem/ scenario. Collaborative Working:
Work well with colleagues from different parts of the organization.
Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
Problem Solving & Decision Making:
Seek and analyze data and information pertaining to the issue at hand
Breaks down issues to logical parts; Actively investigates and discusses it
Display a sense of urgency in accomplishing goals and takes actions to ensure results. Learning Agility:
Demonstrate eagerness to learn on the job
Apply learned concepts and skills on the job with a fair degree of independence
Records learning and insights from formal and informal events for self-learning
Seek necessary help to deliver results in new and ambiguous situations Execution Excellence:
Clearly understand work expectations & prioritize critical activities
Anticipates operational issues and prepares accordingly

Recognize the need to modify processes to achieve process efficiency

Education & Skills

Bachelors Degree (preferably Commerce/Accounting)
Minimum 18-24 months of relevant work experience
Good written & verbal (English) communication skills
Working knowledge of computer applications including Excel & Word

Work Conditions

Flexibility to work 24*7 shift timings
Occasional extended work hours to meet business needs
Mobility across client teams
Willingness to sign a service agreement before every overseas travel / assignment / training

Other Details Keywords: .
Education: Any Graduate
Industry: Consulting Services

Skills Required

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Job Detail

  • Job Id
    JD2901119
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai (Maharashtra),
  • Education
    Not mentioned
  • Experience
    5 to 8 Years