Job Description

Job Roles and Responsibilities:- Serve as the first point of contact for students, guiding them through their academic journey from admission to graduation.- Act as a bridge between students and university departments-, ensuring timely communication and support.- Monitor and track student progress, including assignment submissions and academic milestones, as per the academic calendar.- Respond to academic and administrative queries via calls, emails, and chat, offering timely and effective resolutions.- Support students with subject-related concerns and motivate them to complete assignments, projects, and exams on time.- Make outbound calls to engage with students proactively and receive inbound calls- to address concerns as needed.- Maintain high levels of student satisfaction and engagement, aiming for strong semester re-registration and program completion rates.- Use CRM and ticketing systems to log and resolve queries, ensuring timely turnaround and quality service.- Collaborate with internal teams such as course coordinators and support executives to ensure smooth operations.- Suggest and follow process improvements to enhance the student experience and reduce repeat issues.- Prepare reports, maintain MIS data, and support in communication campaigns.- Be flexible to work on weekends on a rotational basis. (ref:updazz.com)